Everything about how your Radical RC order ships — click any question to expand the answer.
How much is shipping?
Within the continental US, economy shipping is just $7 minimum for orders under $50.00 value when you order online, or $13 minimum for phone orders. Orders under $50.00 do not include insurance, but it can be added for an additional $2.50. All other orders shipped to a USA address valued $50.00 and over will be shipped insured; charges are automatically calculated at checkout and you will be asked to make a selection. You can choose US Economy, Priority Mail or Express (to most US cities), with or without insurance (please protect your investment and add insurance), at applicable prices.
| Shipping Costs | |
|---|---|
| Economy Flat Fee | $7.00 |
| USPS Priority Mail (USA) | $13.00 |
| Add Insurance (by order value) | |
| $0.01 – $50.00 | $2.50 |
| $50.01 – $100.00 | $2.50 |
| $100.01 – $200.00 | $3.00 |
| $200.01 – $300.00 | $5.00 |
| $300.01 – $400.00 | $6.00 |
| $400.01 – $500.00 | $7.50 |
| $500.01 – $600.00 | $10.00 |
| $600.01 – $700.00 | $11.00 |
| $700.01 – $800.00 | $12.50 |
How are items shipped?
Generally, packed orders weighing less than 16 oz. are shipped economy First Class or Ground Advantage USPS Mail; packages 16 oz. or more are sent Priority Mail. Extra heavy or large items are sometimes sent via FedEx Ground or UPS Ground at our discretion. We do our best to keep shipping costs to a minimum to save money for both of us.
How much to ship an order to Canada?
We charge actual USPS air rates rounded up to the nearest $1. We do not quote in advance — it’s way too much trouble to pick things out, gather packing materials and weigh, and it would still just be a guess, as we aren’t really going to pack an order on a "maybe" just to quote shipping. If you want to estimate it, go to www.usps.com and enter the particulars. We only ship to Canada with the US Postal Service. Shipping times are usually 4 or 5 days, at times up to 14. We can’t control the Canada Postal Service or US Customs; questions about unusual delays should be directed to them. 😉
What about large packages (big kits, ARFs)?
Special kit shipping note: any package over 1 cubic foot volume going to destinations beyond USPS Zone 4 will be shipped by UPS Ground or (rarely) Parcel Post, regardless of the shipping method chosen or paid for. USPS charges a "balloon rate" turkey charge (same rate as 20 lbs) for large lightweight packages — for example, a Slow Stick kit to California by Priority Mail costs $40+ to ship. This policy only applies to orders containing larger kits, ARFs, radio systems and similar bulky boxes 1 cubic foot or larger.
Will I get a tracking number?
Tracking numbers come automatically via USPS shipments sent via Stamps.com, FedEx and UPS.
You charged my card but I don’t have my goods yet — what’s up?
Your credit card is charged the moment you complete your order and checkout on the website. If it turns out we sold out of an item you ordered, we’ll email you with a plan for shipping the backordered item upon arrival from the manufacturer, unless you choose otherwise. If you’d rather have a refund, just let us know — please do not file a claim, we’re happy to refund you.
Phone orders are charged before we pack your order. Special orders are charged the day you initiate the order. Unusually large orders require advance notice and may require a 50% deposit.
I got a backorder notice — now what?
If we are out of stock of an item you ordered, we will automatically place you on backorder and ship it when it arrives, unless we hear from you otherwise. We’ll inform you via email (sometimes within our shipping confirmation email) as soon as possible, so you can decide whether to wait or cancel the item for a refund. We’re happy to oblige either way — we want you happy and satisfied.
But your website said it was in stock!
Our website lists items that we usually carry and keep in stock, but it does not show up-to-the-minute stock status. If we know we are out of stock and there’s a wait involved, we indicate that in the item listing. Sometimes we set the website to allow you to order with an "if you’re willing to wait" notice in the listing. We do our absolute best to keep the website up to date, and are working to be even more current.
Will you ship internationally? What does it cost?
Most likely yes — rates are USPS air rates rounded up to the nearest $1. No advance estimates are produced by Radical RC; you’re welcome to estimate yourself at www.usps.com. (One exception: we do not ship to Nigeria — our credit card company has informed us that nearly all card orders from Nigeria are fraudulent.)
Why didn’t the website charge me shipping? We pick, pack, and weigh all international orders and charge you the actual cost rounded up to the next US dollar. PayPal customers receive an invoice for the shipping amount. Credit card customers with shipping of $20 or less receive a second charge for the actual amount; if over $20, we’ll email for permission first. By placing an order with a credit card you are pre-approving a second charge up to $20. If you don’t want to pay what it costs to ship your goods, your order will be refunded if we haven’t already shipped. We treasure our international customers and do everything possible to get your goods to you quickly and inexpensively.
Please add these emails to your address book so you receive your order confirmation and shipping information: sales@RadicalRC.com, orders@RadicalRC.com & noreply@stamps.com.
Should I buy insurance, really?
It’s up to you — we don’t force you, but we like it if you do, because if your order is lost or damaged in transit, it’s your loss if you didn’t purchase insurance. If you insure your order, we can file a claim for reimbursement of your loss — a much better scenario for all of us. Loss or damage doesn’t happen often, but it does happen. If we had complete control, it would never happen. Currently, all orders over $50.00 ship insured; we leave it up to you for orders under $50.00.
What if my package arrives damaged?
- DO NOT OPEN the package.
- Take photos of the package damage.
- Email photos to Sales@RadicalRC.com in reply to the order confirmation email you received when you placed your order.
- Hold onto the package; do not discard anything. Our shipper may ask for the damaged package and all contents — hold until we can give further instructions per the shipper’s policy.
- We might need you to return it; if unopened, we can instruct you to mark it "REFUSED" so it returns to us at no charge.
- If we want the return, we may ask you to drop the package back into the mail (USPS returns it free). For UPS or FedEx, hold your package and await instruction.
- If you insured the package — great! We’ll file a claim and ship you a new order, or refund your purchase if it was a last-in-stock item. If it was not insured, you chose to take that risk at checkout. Still want the order? Place a new order and please add insurance. Upon arrival of your return, we’ll inspect the contents and credit your original payment method for any product that was not damaged.
Remember: all orders over $50.00 value are automatically insured to USA addresses.
What if my package is taking too long to arrive?
Check your tracking number at USPS.com, UPS.com or FedEx.com. You can also check for carrier delays on the USPS Service Alerts page.
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